How we can help you during COVID-19

We care about your teeth as much as you

Due to the COVID-19 crisis it is with regret that we have had to temporarily close our doors until further notice to stop the spread of the virus.

Update 20th April: We have re-opened 8.30am-5.00pm Monday – Friday for Emergency appointments under level 3 restrictions. The following information regarding cancelled appointments still applies and our team will be in contact with you soon. 

This extremely difficult decision was made to protect our patients, our staff and our community and to give us the best chance to re-open and continue our professional and dedicated care to you on the other side of this pandemic.

Any appointments booked through until 30th April are considered CANCELLED and our team will be in touch when we re-open to help rebook your appointment time. Any appointments booked through until May 18th are considered unconfirmed until further notice.

Our focus at Nundah Village Dental has always been to provide our patients with necessary and preventive dental treatments so we are confident that you will all be ok during this closure period. We thank you for being the very best patients and remind you there is no better time than now to be take exceptional care of your teeth at home.

We are aware that dental problems and concerns can arise unexpectedly, and we want to assure you that you are not alone during these uncertain times. We have developed a telephone consultation service with our Practice Owner Dr Marc Miller. Dr Miller will have direct access to all of your records and clinical notes and will be able to perform a limited consultation with you over the phone.

Please read through the below criteria to see if this consultation service is suitable for you and how to access it:

 

Who is this service available to?

Existing Patients of Nundah Village Dental. You must be able to provide the following details.

Full Name:

Date of Birth:

Best contact number:

Detailed message of the current concern:

 

What time can I access this service?

The service will be available Monday – Friday between 9am- 12pm Midday.

 

When should I access it?

DENTAL EMERGENCY

You can access this service if you are currently experiencing a dental emergency. A dental emergency is one of the following

  1. Facial swelling
  2. Tooth trauma
  3. Uncontrolled bleeding

If you are currently experiencing any of these symptoms you should contact 3260 6200 for further direction immediately on how to reach our COVID-19 phone consultation.

If you are currently experiencing any of these symptoms outside of our COVID-19 phone consultation hours (9am-Midday) you should seek immediate advice from your GP or Hospital Emergency Department.

 

URGENT GENERAL DENTAL

You can access this service if you are currently experiencing an urgent general dental problem

  1. A toothache
  2. A broken tooth with pain

If you are currently experiencing any of these symptoms you should contact 3260 6200 for further direction on how to reach COVID-19 phone consultation.

 

Toothache

We can recommend pain relief options to you during this time period. Depending on the exact symptoms and your existing medical conditions will depend on the best course of pain relief. Please contact the practice phone number for further direction on how to reach our COVID 19 phone consultation service with Dr Marc Miller. This service is available to existing patients of Nundah Village Dental only.

 

Broken tooth with Pain

If the tooth is broken with pain, keep the area as clean as possible with your toothbrush and toothpaste. Rinsing with water after you eat foods with also prevent foods from being caught in the area.

We can recommend pain relief options to you during this time period. Depending on the exact symptoms and your existing medical conditions will depend on the best course of pain relief. Please contact the practice phone number for further direction on how to reach our COVID 19 phone consultation service with Dr Marc Miller. This service is available to existing patients of Nundah Village Dental only.

 

Non Urgent General Dental

Non Urgent General Dental concerns should be monitored, please see the advice below before contacting the COVID 19 phone consultation service.

Sensitivity

Sensitivity can occur for many reasons and it is usually a sign there is something not quite right.

Sensitive toothpaste is regularly available at supermarkets and chemists. Purchase ONE tube and replace your regular toothpaste with this. Brush twice a day for two minutes and spit out the excess toothpaste don’t rinse this will ensure the residual toothpaste is left to work on your teeth.

As we move into cooler weather using warm water on your toothbrush can also help.

If your sensitivity is isolated to a small area you can also apply a small amount directly to the affected area like an ointment (ensure your hands are clean or use a cotton tip to help apply)

Avoid cold foods

Avoid foods with high acidity such as juice and soft drink/ mineral water, vinegar including apple cider and citrus fruits.

 

Lost Filling

If the filling is lost with no pain, keep the area as clean as possible with your toothbrush and toothpaste. Rinsing with water after you eat foods with also prevent foods from being caught in the area.

Stop eating on the side of your lost filling and where possible

There are some temporary filling materials that can be purchased from the chemist such as Dentafix. We notified Friendly Care Chemist Nundah prior to our closure to confirm that they have access to this product. Please phone ahead to check stock levels of your local chemist prior to leaving your house to purchase. If your chemist is out of stock they may be able to notify you of when it arrives.

If pain or swelling develops in the area contact the practice number for further direction on how to reach our COVID 19 phone consultation service with Dr Marc Miller. This service is available to existing patients of Nundah Village Dental only.

 

Lost Crown

Clean and dry you crown and keep your crown in a container in a safe place and this can be dealt with when the practice re opens. Keep the area as clean as possible with your toothbrush and toothpaste. If the tooth with the lost crown is giving pain or sensitivity there are some temporary cements that can accessed Dr Miller can give advice on if this would be required in your circumstance. Contact the practice number for further direction on how to reach our COVID 19 phone consultation service with Dr Marc Miller. This service is available to existing patients of Nundah Village Dental only.

 

Broken tooth

If the tooth is broken with no pain, keep the area as clean as possible with your toothbrush and toothpaste. Rinsing with water after you eat foods with also prevent foods from being caught in the area.

When a tooth breaks often the concern we find patients having is the sharp or jagged edges that cause soreness to the soft tissues. You could attempt to smooth these sharp edges carefully with a new clean nail file. There are also temporary filling materials that are available from the chemist. Please phone ahead to check stock levels of your local chemist prior to leaving your house to purchase. If your chemist is out of stock they may be able to notify you of when it arrives.

 

Ulcers

Most ulcers will take 7-10 days to heal. To help recovery try:

Hot salt water rinses

Vegemite – place small bit onto ulcer and hold on ulcer ensure hands are clean or use a cotton tip to apply– it will sting for 10 seconds and then remove pain

Avoid:  acidic foods, oranges, tomatoes, nuts, eggplant, tea, coke

 

Broken Dentures

This is considered non urgent. Keep your denture in a safe place and this can be dealt with when the practice re-opens. Do not attempt to do a home repair with any form of glue as this maybe toxic on not work in a wet environment. Many home glues may make the denture unable to be repaired professionally. You may be able to smooth sharp edges off at home with something like a nail file.

 

Orthodontic

Please contact your orthodontist for advice.

 

Please do not contact us during this time for any appointment cancellations, rescheduling or new appointments. We will endeavour to contact existing booking prior to re-opening and will keep updates on social media and website Latest News section.